De-Escalation Skills and Techniques for the Health and Wellbeing Sector (Level 4)
Allied Health
A course by
Careerforce
A micro-credential providing de-escalation skills and techniques for people working in mental health and addiction support settings.
Online study
Flexible online learning from anywhere
It will take a total of 4 weeks
Core skills this course teaches
Communicate effectively in de-escalation situations
Demonstrate practical communication strategies when faced with escalating behavior in workplace scenarios.
Identify triggers for aggressive behaviour
Recognize and explain factors and triggers that can lead to aggressive incidents or escalation in health and wellbeing settings.
Apply de-escalation techniques confidently
Correctly and confidently use appropriate de-escalation skills and techniques to manage conflict and aggression.
What You're Signing Up For
This micro-credential equips support workers in the health and wellbeing sector, especially those employed in mental health and addiction support, with practical skills and techniques to safely de-escalate challenging situations. Learners will develop effective communication, gain insight into behavioral triggers, and apply proven de-escalation strategies, with assessment completed online or face-to-face through approved training providers.
Course Content
- Effective communication in de-escalation scenarios
- Identifying and explaining triggers for aggressive behaviour
- Application of de-escalation techniques
- Online learning via Aka Toi platform
- Face-to-face training option via Te Pou o te Whakaaro programme
What you need to know first
Currently employed in a relevant health and wellbeing, mental health, or addiction support sector
Reasonable computer literacy (assessments are only offered online via Aka Toi)
What sort of industry will this job lead to
Mental Health
Addiction Support
Healthcare
Future employment opportunities might be
Enhanced capability as a mental health or addiction support worker
Improved safety and communication in workplace settings involving conflict or escalation