Certificate in Reception & Office Support
Business & Management
A course by
The Career Academy
A foundational online certificate designed to build practical skills for reception and administrative office support roles, covering workplace communication, customer service, and essential office procedures.
NZ$1,609
inc GST
Enquire about international pricing
Core skills this course teaches
Understand scope of reception and office support work
Gain an understanding of the day-to-day responsibilities and tasks within reception and office support roles.
Communicate confidently in the workplace
Develop professional written and verbal communication suitable for business environments.
About This Course
The Certificate in Reception & Office Support offers practical, industry-accredited training for those wishing to begin or upskill in front desk and office administration. The course covers reception duties, business communication, customer service, relationship management, and proficiency with Microsoft Office tools. Study is 100% online and self-paced, with unlimited tutor support and career coaching. It is tailored for beginners and those returning to work, building confidence and job readiness for entry-level business administration positions.
Course Content
- Role of a Receptionist
- Effective Business Communication
- Introduction to Microsoft Word
- Time Management, Ethics and Professionalism
- Organise Schedules
- Office Organisation and Procedures
- Workplace Health and Safety
- Customer Service Skills
- Customer Relationship Management
- Using Microsoft Excel
- Dealing with Invoicing, Credit Policies and Cash Management
Build towards these roles
ReceptionistOffice Support OfficerCustomer Service AdministratorFront-of-House CoordinatorOffice Services AssistantData Entry ClerkMailroom ClerkExecutive AssistantVisitor Services OfficerAdministrative Support TraineeAdministration Assistant
The Career Academy is here to transform your future. As an internationally recognised online education provider, they partner with industry to deliver courses that are practical, flexible, and designed to get results. With expert tutors, a 4.8/5 star student rating, and graduates in New Zealand, Australia, Ireland and the UK, The Career Academy has already helped over 25,000 learners each year gain the skills, confidence, and qualifications to take their next step. You could be next.
