Taking Care of Customers and Stakeholders
Business & Management
A course by
Wintec
A practical workshop designed to help professionals build stronger and more effective relationships with customers and stakeholders through understanding, communication, and customer service strategies.
In-person study
Face-to-face learning in a physical classroom setting
Core skills this course teaches
Identify Who Your Customers Are
Understand the definition of customer service and recognise the various types of customers, clients, and stakeholders relevant to your business.
Balance Needs and Goals
Learn to balance your own objectives with those of others to achieve mutually beneficial outcomes.
Improve Interaction Outcomes
Assess how subtle behaviours influence customer interactions and responses.
What You're Signing Up For
In today's competitive environment, businesses need to attract, maintain, and grow their customer base to ensure future success. This workshop teaches participants tools, skills, and strategies to improve customer and stakeholder relationships. It covers understanding human needs and motivations, improving interactions, managing challenging situations, and building a culture where customers feel valued and return.
Course Content
- The impact of customers, clients, and stakeholders on business
- Understanding human motivation
- Communication strategies: face-to-face and phone
- Barriers to communication, active listening, empathy (H-E-A-R-D)
- Balancing personal and others' needs for effective outcomes
- Influence of subtle behaviours and body language
- Dealing with challenging situations and difficult people (positive and powerful language)
- Encouraging return business and fostering a valued customer culture
- Self-care in a service environment
What sort of industry will this job lead to
Business
Retail
Customer Service
Corporate Training
Future employment opportunities might be
Customer Service Roles
Account Management