Taking Care of Customers and Stakeholders
Business & Management
A course by
Wintec
A practical workshop designed to help professionals build stronger and more effective relationships with customers and stakeholders through understanding, communication, and customer service strategies.
$ENQUIRE
Interested in this course? Enquire now for Domestic & International pricing
Core skills this course teaches
Identify Who Your Customers Are
Understand the definition of customer service and recognise the various types of customers, clients, and stakeholders relevant to your business.
Balance Needs and Goals
Learn to balance your own objectives with those of others to achieve mutually beneficial outcomes.
About This Course
In today's competitive environment, businesses need to attract, maintain, and grow their customer base to ensure future success. This workshop teaches participants tools, skills, and strategies to improve customer and stakeholder relationships. It covers understanding human needs and motivations, improving interactions, managing challenging situations, and building a culture where customers feel valued and return.
Course Content
- The impact of customers, clients, and stakeholders on business
- Understanding human motivation
- Communication strategies: face-to-face and phone
- Barriers to communication, active listening, empathy (H-E-A-R-D)
- Balancing personal and others' needs for effective outcomes
- Influence of subtle behaviours and body language
- Dealing with challenging situations and difficult people (positive and powerful language)
- Encouraging return business and fostering a valued customer culture
- Self-care in a service environment
Build towards these roles
Customer Service RolesAccount ManagementSalesClient Relationship ManagementStakeholder Engagement
Build skills in these industries
BusinessRetailCustomer Service
