Computer Science
A course by
Ara Institute of Canterbury
Develop a broad range of technical support and networking skills to prepare for diverse IT industry roles.
In-person study
Face-to-face learning in a physical classroom setting
Madras Street Campus, Christchurch
It will take a total of 1 year

Support, administer and maintain IT hardware and software systems, including installation, configuration, and troubleshooting.

Understand, configure, and manage network technologies and associated services within an organizational environment.

Apply foundational security concepts to enforce security measures and best practices for IT systems.
This Level 5 diploma equips students with extensive skills in technical IT support, hardware and software configuration, networking, security, database management, service management, and web and software development. It emphasizes practical, hands-on learning and professional, ethical, and communication skills to meet industry needs. The qualification supports career development in a variety of entry-level IT roles and provides study pathways into advanced IT diplomas or degrees.
What you need to know first
NCEA Level 2 including 10 credits in Literacy Level 2 or above and 10 credits in Numeracy Level 2 or above; OR New Zealand Certificate in Information Technology Essentials (Level 4); OR New Zealand Certificate in Computing (Advanced User) Level 4; OR New Zealand Certificate in Study and Career Preparation (Level 4) Ara Business and ICT Pathway or equivalent.

Information Technology
Technical Support
Computer Science

Computer technician
Technical support officer
Help desk support
Computer Science
A course by
Ara Institute of Canterbury
Develop a broad range of technical support and networking skills to prepare for diverse IT industry roles.
In-person study
Face-to-face learning in a physical classroom setting
Madras Street Campus, Christchurch
It will take a total of 1 year

Support, administer and maintain IT hardware and software systems, including installation, configuration, and troubleshooting.

Understand, configure, and manage network technologies and associated services within an organizational environment.

Apply foundational security concepts to enforce security measures and best practices for IT systems.
This Level 5 diploma equips students with extensive skills in technical IT support, hardware and software configuration, networking, security, database management, service management, and web and software development. It emphasizes practical, hands-on learning and professional, ethical, and communication skills to meet industry needs. The qualification supports career development in a variety of entry-level IT roles and provides study pathways into advanced IT diplomas or degrees.
What you need to know first
NCEA Level 2 including 10 credits in Literacy Level 2 or above and 10 credits in Numeracy Level 2 or above; OR New Zealand Certificate in Information Technology Essentials (Level 4); OR New Zealand Certificate in Computing (Advanced User) Level 4; OR New Zealand Certificate in Study and Career Preparation (Level 4) Ara Business and ICT Pathway or equivalent.

Information Technology
Technical Support
Computer Science

Computer technician
Technical support officer
Help desk support
Alternative entry available based on prior study, work, or life experience.
English language: IELTS 5.5 Academic (no band below 5.0) or equivalent if English is not first language.
Entry level network administrator
Network engineer
Application support analyst
Alternative entry available based on prior study, work, or life experience.
English language: IELTS 5.5 Academic (no band below 5.0) or equivalent if English is not first language.
Entry level network administrator
Network engineer
Application support analyst