New Zealand Diploma in Information Technology Technical Support
Computer Science
A course by
Ara Institute of Canterbury
Develop a broad range of technical support and networking skills to prepare for diverse IT industry roles.
NZ$10,345
inc GST
Enquire about international pricing
Core skills this course teaches
Apply technical support knowledge and skills
Support, administer and maintain IT hardware and software systems, including installation, configuration, and troubleshooting.
Network and associated services
Understand, configure, and manage network technologies and associated services within an organizational environment.
About This Course
This Level 5 diploma equips students with extensive skills in technical IT support, hardware and software configuration, networking, security, database management, service management, and web and software development. It emphasizes practical, hands-on learning and professional, ethical, and communication skills to meet industry needs. The qualification supports career development in a variety of entry-level IT roles and provides study pathways into advanced IT diplomas or degrees.
Course Content
- Computer Systems Architecture
- Introduction to Networks
- Operating Systems
- Introduction to Programming
- Database Design
- User Experience
- IT Practitioner Fundamentals
- Technical Support
- Networking technologies
- Security concepts
- Database principles
- Web and software design
- IT service management
- Professional, ethical and legal principles
- Communication and interpersonal skills
Entry Requirements
NCEA Level 2 including 10 credits in Literacy Level 2 or above and 10 credits in Numeracy Level 2 or above; OR New Zealand Certificate in Information Technology Essentials (Level 4); OR New Zealand Certificate in Computing (Advanced User) Level 4; OR New Zealand Certificate in Study and Career Preparation (Level 4) Ara Business and ICT Pathway or equivalent.
Build towards these roles
Computer technicianTechnical support officerHelp desk supportEntry level network administratorNetwork engineerApplication support analyst
Build skills in these industries
Information TechnologyTechnical Support
