NZ Certificate in Foundation Skills (Level 2) Retail Pathway
Sales & Marketing
A course by
NZSE
This Level 2 certificate in Foundation Skills (Retail Pathway) is designed to develop basic learning and employability skills for entry-level retail roles. It supports further study and employment under general supervision, with learning through tutor-led sessions and practical assessments.
Blended study
This is a mix of online learning & face-to-face sessions
Available in 3 locations
It will take a total of 18 weeks
Core skills this course teaches
Basic Retail Skills
Develop skills for entry-level retail work to operate under general supervision.
Customer Service Excellence
Learn how to provide excellent customer service and handle customer complaints effectively.
Sales Techniques
Understand and apply sales, upselling, and cross-selling methods to increase revenue.
What You're Signing Up For
The NZ Certificate in Foundation Skills (Level 2) Retail Pathway provides learners with foundational skills in customer service, sales, retail operations, financial management, marketing, merchandising, and stock control. Designed for students aged 16-24 under Youth Guarantee, this 18-week programme prepares graduates for entry-level retail positions or further Level 3 study in various pathways. Delivery is blended with tutor-led classes and online learning via Canvas LMS, supported by a learner success team.
Course Content
- Customer Service: Techniques for providing excellent service, handling complaints, and creating a positive shopping experience.
- Sales Strategies: Methods for effectively selling products, upselling, and cross-selling to increase revenue.
- Retail Operations: Understanding day-to-day retail store operations including inventory management, store layout, and visual merchandising.
- Financial Management: Basics of budgeting, managing expenses, and analysing sales data for informed decision making.
- Marketing and Merchandising: Strategies for product promotion, managing displays, and using marketing tools to attract customers.
- Stock Control: Managing inbound stock, stock-taking, and forecasting.
What you need to know first
Students must be 16 - 24 years of age eligible under Youth Guarantee
What sort of industry will this job lead to
Retail
Future employment opportunities might be
Entry-level retail roles operating under general supervision