Communication Strategies
Self Development
A course by
Wintec
A workshop session designed to build essential communication skills for effective relationships across all professional and personal contexts.
In-person study
Face-to-face learning in a physical classroom setting
Hamilton
Core skills this course teaches
Improve communication awareness and overcome common barriers
Develop a keen understanding of your communication style and common obstacles that hinder effective communication in the workplace and beyond.
Enhance questioning and listening skills
Learn how to ask appropriate questions for deeper customer understanding and listen actively and empathetically.
Utilize non-verbal communication and body language
What You're Signing Up For
This life-changing session addresses the fundamental skills critical for building positive relationships. Attendees learn how to communicate more effectively, listen actively, ask better questions, and avoid misunderstandings in various mediums. The training promotes self-awareness, improved assertiveness, and heightened confidence to interact with internal and external customers. The content applies universally, regardless of industry, and aims to foster improved collaboration, rapport, and long-lasting relationships.
Course Content
- How you currently communicate
- How others perceive us
- How to listen and communicate to have your ideas received
- How to leave others feeling heard and acknowledged
- Verbal and non-verbal communication
- Managing difficult interactions and conversations
- Expressing ideas effectively and assertively
- Improving relationships with other departments/colleagues
- Building confidence, clarity, assertiveness
- Strategies for overcoming barriers and avoiding misunderstandings
- Asking questions
- Active listening
- Body language basics
- Building rapport
- Positive intent
What sort of industry will this job lead to
Professional Development
Business
Customer Service
Personal Development
Future employment opportunities might be
Enhanced relationship management skills
Improved workplace communication