Conflict Management Skills
Self Development
A course by
WITT
Gain effective skills to manage conflict, improve communications, and enhance your working relationships in this practical conflict management course.
$ENQUIRE
Interested in this course? Enquire now for Domestic & International pricing
Core skills this course teaches
Develop communication skills
Learn techniques such as listening, questioning, self-awareness, and feedback to support better workplace communications.
Understand conflict and resolution strategies
Recognise different types of workplace conflict and apply conflict management and resolution strategies, including understanding the drama triangle.
About This Course
This short course covers the key skills needed to handle conflict confidently and professionally within the workplace. Participants will learn practical strategies that support better communication, improved productivity, greater collaboration, and stronger relationships within their teams and wider organisation. Topics covered include communication skills, conflict management, stress and anger management, and exercises in managing conflict.
Course Content
- Communication Skills: attitude and self-awareness, barriers to communications, listening skills, questioning techniques, giving and receiving feedback, personal work styles
- Conflict management: what is conflict, conflict resolution skills, drama triangle, conflict resolution
- Stress and anger management
- Practical exercises in managing conflict
Build towards these roles
Enhanced skills for managers, team leaders, and supervisorsImproved workplace communication and relationshipsAbility to manage and resolve workplace conflicts
Build skills in these industries
BusinessLeadershipHuman Resources
