Conflict Management Skills
Self Development
A course by
WITT
Core skills this course teaches
Develop communication skills
Learn techniques such as listening, questioning, self-awareness, and feedback to support better workplace communications.
Understand conflict and resolution strategies
Recognise different types of workplace conflict and apply conflict management and resolution strategies, including understanding the drama triangle.
Manage stress and anger
Gain skills to manage stress and anger within conflict situations.
What You're Signing Up For
This short course covers the key skills needed to handle conflict confidently and professionally within the workplace. Participants will learn practical strategies that support better communication, improved productivity, greater collaboration, and stronger relationships within their teams and wider organisation. Topics covered include communication skills, conflict management, stress and anger management, and exercises in managing conflict.
Course Content
- Communication Skills: attitude and self-awareness, barriers to communications, listening skills, questioning techniques, giving and receiving feedback, personal work styles
- Conflict management: what is conflict, conflict resolution skills, drama triangle, conflict resolution
- Stress and anger management
- Practical exercises in managing conflict
What sort of industry will this job lead to
Business
Leadership
Human Resources
Future employment opportunities might be
Enhanced skills for managers, team leaders, and supervisors
Improved workplace communication and relationships
Ability to manage and resolve workplace conflicts