Apprenticeship in Whānau, Community and Social Services (Level 4)
Social Services
A course by
Careerforce
A Level 4 apprenticeship programme leading to the New Zealand Certificate in Health and Wellbeing (Social and Community Services) with a strand in Whānau, Community and Social Services. Prepares you for advanced community support roles.
Blended study
This is a mix of online learning & face-to-face sessions
It will take a total of 21 months
Core skills this course teaches
Effective Communication with Clients and Whānau
Engage and communicate with people, family and/or whānau accessing social and community services in a manner which respects their socio-cultural identity, experiences, and self-knowledge.
Relationship Development and Goal Support
Develop relationships and support a goal of improving outcomes for people accessing services.
Knowledge of Te Tiriti o Waitangi
Demonstrate knowledge of Te Tiriti o Waitangi when providing support in your role.
What You're Signing Up For
This apprenticeship equips experienced staff in social services roles to engage with and assist people, families, and communities. Learners develop skills in communication, reflective practice, and cultural understanding, supporting autonomy and resilience in others. Workplace learning is supported by advisors and online resources, leading to a nationally-recognised qualification at NZQA Level 4.
Course Content
- Engaging and communicating with people, families, and whānau in social and community service contexts
- Building and maintaining professional relationships
- Supporting clients to identify and achieve goals
- Demonstrating knowledge of Te Tiriti o Waitangi and cultural awareness
- New Zealand’s health and wellbeing system
- Self-awareness and reflective practice
- Professionalism, safety, and quality in social services
- Applying in-depth knowledge of specific conditions or issues to client support
What you need to know first
Must be currently employed in a social services role (e.g. family violence support worker, welfare worker, refugee support worker)
What sort of industry will this job lead to
Social Services
Community Support
Health and Wellbeing
Future employment opportunities might be
Family and Violence Support Worker
Social Justice Advocate
Refugee Support Worker