New Zealand Certificate in Business (Administration and Technology) (Level 3)
Business & Management
A course by
Whitireia & WelTec
Gain practical business administration and technology skills to excel in a front-line office environment, focusing on customer service, workplace communication, and the use of essential business technologies.
In-person study
Face-to-face learning in a physical classroom setting
It will take a total of 1 year
Core skills this course teaches
Provide administrative and customer services in a business context
Apply practical customer service and reception skills to support office functions and business objectives.
Use business technologies to produce and manage workplace documents
What You're Signing Up For
This programme provides a broad range of business skills to prepare students for office roles. Students learn key aspects of workplace communication, customer service, administration systems, and how to use popular business technologies. Practical exercises develop computing abilities with applications like Microsoft Word and Excel, and there is a focus on teamwork, professionalism, and delivering quality administrative services in a simulated business environment.
Course Content
- Customer services and reception skills in a business context
- Workplace communication and team contribution
- Professional and ethical behaviours in business settings
- Use of business technologies to produce workplace documents (Microsoft Word, other software)
- Document design and formatting for business purposes
- Financial calculations and business data processing using Microsoft Excel
- Written business communication including responding to complaints, emails, and reports
- Database use for reports and data interpretation
- Teamwork and interpersonal skills in providing administrative services
What you need to know first
10 credits NCEA Level 1 Literacy
Find these employment opportunities
Entry-level office administratorReceptionistCustomer service representativeAdministrative assistant
