
Business & Management
A course by
Whitireia & WelTec
Gain practical business administration and technology skills to excel in a front-line office environment, focusing on customer service, workplace communication, and the use of essential business technologies.
In-person study
Face-to-face learning in a physical classroom setting
It will take a total of 1 year

Apply practical customer service and reception skills to support office functions and business objectives.

This programme provides a broad range of business skills to prepare students for office roles. Students learn key aspects of workplace communication, customer service, administration systems, and how to use popular business technologies. Practical exercises develop computing abilities with applications like Microsoft Word and Excel, and there is a focus on teamwork, professionalism, and delivering quality administrative services in a simulated business environment.
What you need to know first
10 credits NCEA Level 1 Literacy



Business & Management
A course by
Whitireia & WelTec
Gain practical business administration and technology skills to excel in a front-line office environment, focusing on customer service, workplace communication, and the use of essential business technologies.
In-person study
Face-to-face learning in a physical classroom setting
It will take a total of 1 year

Apply practical customer service and reception skills to support office functions and business objectives.

This programme provides a broad range of business skills to prepare students for office roles. Students learn key aspects of workplace communication, customer service, administration systems, and how to use popular business technologies. Practical exercises develop computing abilities with applications like Microsoft Word and Excel, and there is a focus on teamwork, professionalism, and delivering quality administrative services in a simulated business environment.
What you need to know first
10 credits NCEA Level 1 Literacy


- A course by
Whitireia & WelTec
Employ Microsoft Word and other business applications to create, format, and manage a range of business documents and understand document design.

Use Microsoft Excel to perform calculations and process business data to produce accurate and appropriate workplace information.
10 credits NCEA Level 1 Numeracy
or equivalent
or evidence of relevant study/work experience
- A course by
Whitireia & WelTec
Employ Microsoft Word and other business applications to create, format, and manage a range of business documents and understand document design.

Use Microsoft Excel to perform calculations and process business data to produce accurate and appropriate workplace information.
10 credits NCEA Level 1 Numeracy
or equivalent
or evidence of relevant study/work experience