New Zealand Certificate in Business (First Line Management) (Level 4)
Business & Management
A course by
WITT
Gain the expertise needed to apply sound leadership approaches and manage workflow. Learn practical techniques to manage operations, strengthen team performance, and implement tools to monitor productivity and improve outcomes.
Blended study
This is a mix of online learning & face-to-face sessions
New Plymouth Campus, New Plymouth
Core skills this course teaches
Manage work flows in operational context
Manage work flows effectively to achieve team objectives in an operational business environment.
Assess and respond to operational objectives
Evaluate work against agreed criteria and respond appropriately to meet operational goals.
What You're Signing Up For
This New Zealand Certificate in Business (First Line Management) Level 4 programme is designed to equip learners with practical skills in leadership, managing workflows, motivating teams, communication, and achieving operational objectives in a business context. It includes three courses with workshops emphasizing effective team management, productivity, and business operations. The delivery is blended, combining online self-directed learning with face-to-face workshops in New Plymouth Campus. Entry requires being employed or volunteering with supervisory responsibilities. Additional expenses may include course materials, tools, PPE, and other items.
Course Content
- FLM4.101 - Managing Business Operations: Team processes, organisational structure, business strategy, workflow impact, communication and leadership approaches.
- FLM4.102 - Lead an Effective Team: Managing relationships, conflict resolution, professional and ethical behaviour, promoting inclusive environments, leadership style adaptation, communication tools.
- FLM4.103 - Achieving Productivity: Meeting productivity and performance targets, using tools to communicate and manage individual and group performance to achieve operational strategies.
What you need to know first
Must be employed or in volunteer work with supervisory responsibilities.
Find these employment opportunities
First Line ManagerTeam SupervisorOperations Coordinator
