AI Skills Level 3
Computer Science
A course by
Digital Passport
Discover how Artificial Intelligence is transforming workplaces across customer service, hospitality, manufacturing, agriculture, and office roles. This short online course offers practical knowledge on collaborating with AI systems and understanding their impact on jobs and productivity.
FREE COURSE
NZ$0
Enquire about international pricing
Core skills this course teaches
Understand AI’s role in customer service and hospitality
See how AI chatbots and automated systems handle tasks and escalate complex issues, improving the overall customer experience.
Recognise AI’s role in automation within industries
Learn how AI-powered robots support safety, efficiency, and continuous production in sectors like manufacturing, agriculture, and construction.
What You're Signing Up For
AI Skills Level 3 is designed for anyone wanting to understand the workplace impact of Artificial Intelligence (AI), especially in customer service and hospitality. You'll learn how AI powers chatbots, booking systems, personalised services, robots, and business analytics in real-world contexts. Upon completion, you'll earn a Level 3 badge to demonstrate your AI readiness to employers and unlock more learning opportunities.
Course Content
- AI in customer service: chatbots and automated assistants
- Personalised services and dynamic pricing in retail and hospitality
- AI-powered robots in manufacturing, agriculture, and construction
- Automation of routine and repetitive tasks
- Improved workplace safety and resource management with AI
- AI’s effect on office work: smart scheduling, automation, insights
- AI tools for career development and personal productivity
- Analysing customer feedback and spotting trends using AI
What you need to know first
Completion of AI Skills Level 1 badge
Completion of AI Skills Level 2 badge
Find these employment opportunities
Improved ability to work alongside AI systems in customer service, retail, or hospitality rolesGreater productivity and digital literacy in technology-driven workplaces
Unlock these industries
Digital Passport is a free, online learning platform backed by the New Zealand Ministry of Social Development, built to help people gain the digital and job-ready skills employers are looking for. Whether you are new to technology, re-entering the workforce, or just want to feel more confident online, you can start learning today with no cost, no pressure, and no prior experience needed.
