New Zealand Diploma in IT Technical Support
Computer Science
A course by
UCOL
Develop work-ready ICT skills for a technical support career with the New Zealand Diploma in IT Technical Support at UCOL. Gain hands-on experience in programming, networks, hardware, systems analysis, web and database technologies.
In-person study
Face-to-face learning in a physical classroom setting
UCOL Manawatū, Palmerston North
It will take a total of 41 weeks
This course requires 35 hours per week
Core skills this course teaches
Demonstrate Programming Skills
Develop and document software applications using industry-standard programming languages, including debugging and testing.
Design and Administer Databases
Design relational databases, apply interaction design, and retrieve organisational data using queries and reporting tools.
Business and Information Systems Understanding
Understand fundamental concepts of business systems and components of ICT professions.
What You're Signing Up For
The UCOL New Zealand Diploma in IT Technical Support (Level 5) is designed to provide fundamental and practical skills across a wide range of ICT core areas, preparing students for IT support roles in industry. The programme includes business information systems, computer hardware, networking and security, system support and troubleshooting, programming, web and database technologies, and systems analysis. Learners develop strong frontline support expertise with a hands-on focus and have credit transfer options toward degree-level study.
Course Content
- Programming Fundamentals
- Database Fundamentals
- Information Systems Fundamentals
- Technical Support Fundamentals
- Web Fundamentals
- Systems Analysis Fundamentals
- Network Fundamentals
- Computer Hardware Fundamentals
What you need to know first
If under 20: NCEA Level 3 or equivalent; e.g. NZ Certificate in IT Essentials or NZ Certificate in Business (Administration and Technology)
Alternatively, discretionary entry by Executive Dean
What sort of industry will this job lead to
Information Technology
Technical Support
ICT
Future employment opportunities might be
Web Developer
Desktop Support
User Support