New Zealand Diploma in Information Technology Technical Support (Level 5)
Computer Science
A course by
Whitireia & WelTec
Get hands-on experience in IT technical support, covering PC essentials, hardware repair, network and server management, security, and helpdesk operations to prepare for roles in IT support.
$ENQUIRE
Interested in this course? Enquire now for Domestic & International pricing
Core skills this course teaches
Operate and manage IT help desks
Develop the skills to manage, operate, and support IT help desks in a professional environment.
Install and configure hardware
Learn to select the appropriate hardware, install and configure it to suit users' needs.
About This Course
The New Zealand Diploma in Information Technology Technical Support (Level 5) provides practical training in IT support, hardware servicing, network management, security, and customer service. Students will gain core IT skills including the selection, installation and configuration of hardware, operating helpdesks, troubleshooting system issues, enhancing web interfaces, database basics, and developing simple software applications. The programme prepares graduates for entry-level roles in IT technical support and related fields.
Course Content
- Managing and operating a help desk
- Selecting, installing, and configuring hardware
- Network components and basic networking
- Data recovery and storage solutions
- Troubleshooting and resolving system issues
- Web interface design enhancement
- Developing simple software applications
- Customer service and communication skills
- Digital game creation
- Database administration fundamentals
- IT System Overview (IT5115)
- Database Administration (IT5116)
- Hardware Servicing (IT5117)
- Professional Practice (IT5118)
- IT Technical Support (IT5119)
- Server Management (IT5120)
- Fundamentals of Programming and Problem Solving (IT5121)
- Implementing Networks (IT5122)
Entry Requirements
Build towards these roles
Help Desk AnalystPC Repair TechnicianNetwork AdministratorComputer Support Technician
Build skills in these industries
Information Technology
