Computer Science
A course by
Whitireia & WelTec
Get hands-on experience in IT technical support, covering PC essentials, hardware repair, network and server management, security, and helpdesk operations to prepare for roles in IT support.
In-person study
Face-to-face learning in a physical classroom setting
It will take a total of 1 year

Develop the skills to manage, operate, and support IT help desks in a professional environment.

Learn to select the appropriate hardware, install and configure it to suit users' needs.

Gain foundational knowledge of networking components and how to implement network solutions.
The New Zealand Diploma in Information Technology Technical Support (Level 5) provides practical training in IT support, hardware servicing, network management, security, and customer service. Students will gain core IT skills including the selection, installation and configuration of hardware, operating helpdesks, troubleshooting system issues, enhancing web interfaces, database basics, and developing simple software applications. The programme prepares graduates for entry-level roles in IT technical support and related fields.
What you need to know first

Information Technology

Help Desk Analyst
PC Repair Technician
Network Administrator
Computer Support Technician
Computer Science
A course by
Whitireia & WelTec
Get hands-on experience in IT technical support, covering PC essentials, hardware repair, network and server management, security, and helpdesk operations to prepare for roles in IT support.
In-person study
Face-to-face learning in a physical classroom setting
It will take a total of 1 year

Develop the skills to manage, operate, and support IT help desks in a professional environment.

Learn to select the appropriate hardware, install and configure it to suit users' needs.

Gain foundational knowledge of networking components and how to implement network solutions.
The New Zealand Diploma in Information Technology Technical Support (Level 5) provides practical training in IT support, hardware servicing, network management, security, and customer service. Students will gain core IT skills including the selection, installation and configuration of hardware, operating helpdesks, troubleshooting system issues, enhancing web interfaces, database basics, and developing simple software applications. The programme prepares graduates for entry-level roles in IT technical support and related fields.
What you need to know first

Information Technology

Help Desk Analyst
PC Repair Technician
Network Administrator
Computer Support Technician
NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
Certificate in Computing (Level 4)
New Zealand Certificate in Information Technology Essentials (Level 4)
Equivalent knowledge, skills and experience
For students 20 years or over, special admission may be possible
NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
Certificate in Computing (Level 4)
New Zealand Certificate in Information Technology Essentials (Level 4)
Equivalent knowledge, skills and experience
For students 20 years or over, special admission may be possible