New Zealand Diploma in Information Technology Technical Support
Computer Science
A course by
Wintec
Gain the knowledge and skills for a career in IT support with the New Zealand Diploma in Information Technology Technical Support at Wintec. Suitable for those seeking roles such as technician, help desk, or technical support, and pathways to further IT study.
In-person study
Face-to-face learning in a physical classroom setting
Hamilton City Campus, Hamilton
It will take a total of 1 year
Core skills this course teaches
Develop foundational IT support skills
Gain practical abilities for computer technician, helpdesk, and technical support officer roles.
Understand and support IT environments
Develop awareness of IT operations, systems, and network environments, and appreciation of user needs.
Problem solving and programming
Learn to use fundamental programming and problem-solving techniques in information technology contexts.
What You're Signing Up For
This one-year Level 5 diploma prepares students for a range of IT support roles, covering IT operations, programming fundamentals, networks, operating systems, database principles, digital media, and technical support. It is equivalent to the first year of the Bachelor of Applied Information Technology, allowing for direct pathway to degree-level study. Students learn to appreciate user needs and develop practical technical and troubleshooting skills vital in IT support environments.
Course Content
- Information Technology Operations
- Fundamentals of Programming and Problem Solving
- Interactive Digital Media
- Fundamentals of Information Systems
- Introduction to Networks
- Operating Systems and System Support
- Database Principles
- Technical Support
What you need to know first
40 credits at NCEA Level 2, including 10 literacy credits at Level 2 and 10 numeracy credits at Level 1; or recognised equivalent
OR completed relevant course at NZQF Level 3; or recognised equivalent
What sort of industry will this job lead to
Information Technology
Technical Support
Future employment opportunities might be
Computer technician
Help desk officer
Technical support officer
Entry-level network administrator