De-escalation Skills and Techniques for the Health and Wellbeing Sector (Level 4)
Health Studies
A course by
Careerforce
A micro-credential for workers in the health and wellbeing sector, designed to provide formal recognition of de-escalation skills and techniques to manage challenging situations and support recovery-oriented care.
NZ$220
inc GST
Enquire about international pricing
Core skills this course teaches
Demonstrate communication skills for de-escalation
Describe and use verbal and non-verbal communication strategies to de-escalate tense situations in health/wellbeing settings.
Recognise and manage triggers and behaviours of concern
Identify triggers that can lead to behaviours of concern and apply appropriate de-escalation approaches in context.
About This Course
This micro-credential equips people working in health and wellbeing settings with crucial de-escalation skills and techniques for managing and defusing challenging or potentially harmful situations. Completing the programme enables graduates to help reduce the risk of harm, foster respectful interactions, and enhance safety and communication in high-stress environments.
Course Content
- The role of communication in de-escalation (verbal and non-verbal)
- Active listening
- Self-awareness and building relationships
- Setting boundaries
- Triggers and stages in an aggressive event: trigger, escalation, crisis point, recovery, post-crisis depression
- De-escalation techniques (verbal and non-verbal)
- Safety plans
- Team planning and process
- Sensory modulation
- Use of family / whānau and community supports (e.g., formal and informal peer support)
Entry Requirements
Must be currently employed and working in a relevant sector (e.g., health, wellbeing, support work)
Build towards these roles
Mental health and addiction support workerResidential support workerCommunity support workerPeer support workerTeam leaderPasifika youth wellbeing practitionerRecovery facilitatorHome and community support workerSchool student support rolesOther health and wellbeing roles requiring de-escalation skills
