New Zealand Diploma in Information Technology Technical Support
Info Systems
A course by
Ara Institute of Canterbury
Support users, systems and networks with confidence. Build practical knowledge across hardware, networking, databases and IT service support for entry-level technical support roles.
NZ$10,966
inc GST
Enquire about international pricing
Core skills this course teaches
Troubleshoot IT systems and network issues
Practise identifying, diagnosing and resolving problems with IT hardware, operating systems and networks using standard tools and procedures.
Support IT users and maintain systems
Apply customer service skills to support end users and keep IT systems reliable, secure and useful.
About This Course
This hands-on diploma provides practical training in information technology support, preparing students to confidently troubleshoot and support users, systems and networks. Learning uses computer labs and workplace-style scenarios. Students develop skills in hardware, networking, database, operating systems, IT service management, user support, and professional IT practice—ready for roles such as helpdesk or technical support technician. The qualification offers pathways into further IT study such as networking, systems admin or higher degrees.
Course Content
- IT hardware, systems and application software
- Networking technologies, services and security
- Operating systems installation and administration
- Technical troubleshooting tools and procedures
- Database design, administration and query languages
- IT service management and customer support
- Information systems and business processes
- User experience and interface design concepts
- Programming fundamentals and simple working code
- Professional, legal and ethical IT practice
- Communication, teamwork and documentation
- Critical thinking and decision-making for IT support
Entry Requirements
NCEA Level 2 with at least 10 credits in Literacy Level 2 or above and 10 credits in Numeracy Level 2 or above
Build towards these roles
Computer TechnicianHelp Desk Support OfficerTechnical Support OfficerNetwork AdministratorNetwork EngineerApplications Support AnalystIT Support SpecialistIT Services Technician
