IT Service Management Professional (ITIL® 4)
Info Systems
A course by
Lumify Learn
A 3-month 100% online bootcamp providing foundation knowledge and certification preparation in ITIL®4 for IT service management professionals, including a ServiceNow module.
NZ$3,682
inc GST
Enquire about international pricing
Core skills this course teaches
Understand foundational concepts of ITIL® 4 and IT service management
Grasp key practices, terminology, and the operating model for modern IT service delivery.
Prepare for ITIL® 4 Foundation Certificate
Gain the knowledge and skills needed to sit for and pass the ITIL® 4 Foundation exam, with exam fee and resources provided.
About This Course
This course provides the fundamentals of ITIL® 4 and modern IT service management for anyone looking to launch or advance a career in IT operations or support. Students gain an end-to-end understanding of how IT services are designed, delivered, and improved using the ITIL® 4 model, and complete the ServiceNow Fundamentals module to build practical skills in workflow automation and ITSM tools.
Learning is delivered fully online and self-paced, with an exam voucher and digital resources included, plus guidance from experienced ITSM specialists throughout the course.
Course Content
- Introduction to IT service management and the ITIL® 4 framework
- The ITIL® 4 Service Value System and value co-creation
- Guiding principles of ITIL® 4
- The four dimensions of service management
- Core ITIL® 4 practices including incident, problem, change, and service request management
- Service desk operations and continual improvement
- ServiceNow Fundamentals: workflow automation, customer service management, and IT operations management
Payment Options
- Pay upfront: $3,682.00
- Pay over time: $47.93/week over 24 months
Entry Requirements
No prior IT experience required.
Build towards these roles
Service Desk AnalystIT Support OfficerIT Operations SupportIT Service Management AssistantTechnical Support Analyst
Build skills in these industries
Information TechnologyIT Service ManagementTechnical Support
Lumify Learn gives you access to tech training built by Australasia’s largest and most trusted technology education group. Learn at your own pace while preparing for globally recognised certifications from Microsoft, AWS, and CompTIA. With a focus on practical, job-ready skills, Lumify Learn pairs flexible online study with the credibility and industry connections that help drive real career outcomes.
