IT Service Management Professional (ITIL® 4) + Job Placement Program
Info Systems
A course by
Lumify Learn
A 3-month 100% online bootcamp providing foundation knowledge and certification preparation in ITIL®4 for IT service management professionals, including a ServiceNow module.
NZ$6,534
inc GST
Enquire about international pricing
About This Course
This course provides the fundamentals of ITIL® 4 and modern IT service management for anyone looking to launch or advance a career in IT operations or support. Students gain an end-to-end understanding of how IT services are designed, delivered, and improved using the ITIL® 4 model, and complete the ServiceNow Fundamentals module to build practical skills in workflow automation and ITSM tools.
Learning is delivered fully online and self-paced, with an exam voucher and digital resources included, plus guidance from experienced ITSM specialists throughout the course.
Course Content
- Introduction to IT service management and the ITIL® 4 framework
- The ITIL® 4 Service Value System and value co-creation
- Guiding principles of ITIL® 4
- The four dimensions of service management
- Core ITIL® 4 practices including incident, problem, change, and service request management
- Service desk operations and continual improvement
- ServiceNow Fundamentals: workflow automation, customer service management, and IT operations management
Job Placement Program
Launch your tech career with real-world industry experience. Exclusive to Lumify Learn students, the Lumify Edge Job Placement Program provides access to structured tech internship opportunities, career coaching and employer connections through a network of 6,000+ employers across ANZ.
- Internship opportunities across a range of tech disciplines
- Resume and interview support
- Real-world industry experience
- 92% of interns secure employment during or after placement
- Refund protection (T&Cs apply)
Payment Options
- Pay upfront: $6,534.00
- Pay over time: $75.38/week over 24 months
Entry Requirements
Build towards these roles
Service Desk AnalystIT Support OfficerIT Operations SupportIT Service Management AssistantTechnical Support Analyst
Build skills in these industries
Information TechnologyIT Service ManagementTechnical Support
Lumify Learn gives you access to tech training built by Australasia’s largest and most trusted technology education group. Learn at your own pace while preparing for globally recognised certifications from Microsoft, AWS, and CompTIA. With a focus on practical, job-ready skills, Lumify Learn pairs flexible online study with the credibility and industry connections that help drive real career outcomes.
