New Zealand Diploma in Information Technology Technical Support (Level 5)
Info Systems
A course by
NMIT
This Level 5 diploma program provides comprehensive technical skills in IT support, including networking, operating systems, databases, and technology support to prepare students for entry-level roles in IT technical support.
NZ$8,045
inc GST
Enquire about international pricing
Core skills this course teaches
Networking Fundamentals
Understand key networking concepts, design and apply fundamental networking principles, use physical and software network components, and implement client/server networks using modern operating systems.
Operating Systems and Applications
Perform file management, installations, system software management, control the boot process and manage system disks effectively.
About This Course
The New Zealand Diploma in Information Technology Technical Support (Level 5) at NMIT develops technical skills required for IT support roles. It expands on networking, computer systems, operating systems, databases, and support skills in a business environment. The 34 teaching weeks plus 6 weeks study break program offers 120 credits and prepares graduates for entry-level IT technical support positions or progress into higher IT qualifications such as the Bachelor of Information Technology. The program is industry-aligned, includes practical learning in a student IT network, and is suitable for those new to or experienced in IT.
Course Content
- Networking fundamentals: issues in computer networking, network design, physical and software network components, internetworking technologies, client/server network implementation
- Operating Systems and Application Software: OS concepts, file management, installations, system software management, boot process, disk management
- Database Concepts: use of data in organizations, database management principles, database design, relational DB administration, creation and use of small databases
- Technology Support: IT service standards and service desk best practices, troubleshooting, system and application management, continuous improvement processes
Entry Requirements
NCEA Level 2 or equivalent academic entry
Build towards these roles
Entry-level IT Technical Support rolesPathway to second year Bachelor of Information Technology
Build skills in these industries
Information TechnologyTechnical Support
