NZ Diploma in IT Technical Support (Level 5)
Info Systems
A course by
NZSE
Skill up in IT and ignite your career equipped with the technical know-how and practical experience important in any organisation. Prepare for an IT support role with this diploma, suitable for entry level jobs or further study.
Blended study
This is a mix of online learning & face-to-face sessions
Auckland CBD, Auckland
It will take a total of 1 year
Core skills this course teaches
Technical IT Knowledge
Demonstrate understanding of fundamental IT concepts such as networks, operating systems, programming and security.
Practical IT Skills
Apply technical skills in supporting IT infrastructure and systems through hands-on experience and work placement.
Professional Certification Preparation
Prepare for industry recognized certifications including CompTIA A+, Cisco CCNA, and ITIL Foundation.
What You're Signing Up For
The NZ Diploma in IT Technical Support (Level 5) equips students with the knowledge and practical skills to work in IT support roles. The programme covers computer network principles, programming, technology in society, operating systems, web design, database applications, security fundamentals, IT support and service management. It prepares for international certifications including CompTIA A+, Cisco CCNA, and ITIL Foundation. The programme includes 80 hours of work placement, is delivered blended or online from Auckland CBD, and is typically completed in one academic year.
Course Content
- Computer Network Principles
- Programming
- Technology in Society
- Operating Systems
- Web Design and Database Application
- Security Fundamentals
- IT Support and Service Management
- 80 hours Work Placement
What you need to know first
Open entry with interview
Recommended qualification in IT or Computing at Level 3 or 4 or above
What sort of industry will this job lead to
Information Technology
Technical Support
Computer Networking
Future employment opportunities might be
Computer technician
Network engineer
Help desk technical support