Retail & Customer Service (Level 2 and Level 3)
Sales & Marketing
A course by
MSL Training
Gain essential skills for employment in retail and customer service industries. Learn practical sales, communication, teamwork, and business skills through hands-on activities and real-life projects.
In-person study
Face-to-face learning in a physical classroom setting
Manukau, Auckland
It will take a total of 15 weeks
Core skills this course teaches
Gain Retail and Sales Experience
Develop practical experience in retail and sales environments, including running projects like a pop-up shop.
Provide Excellent Customer Service
Learn skills in customer interaction, handling inquiries and complaints, and ensuring customer satisfaction.
Improve Professional Presentation
Understand how to present yourself in a professional retail setting, including appearance and demeanor.
What You're Signing Up For
This course provides foundational and advanced training for those interested in retail, sales, and customer service. It covers customer interaction techniques, professional presentation, sales and marketing practices, business skills, and workplace readiness. The training is practical, includes pop-up shop projects, field trips for work experience, and is designed for students new to the field or returning to study.
Course Content
- Retail & Sales Experience
- Customer Interaction & Service
- Professional Presentation
- Health & Safety Awareness
- Practical & Transferable Life Skills
- Marketing & Business Skills
- Pop Up Shop Project
- Soft Skills & Career Preparation
- Employment Preparation
- Teamwork
- Problem Solving
- Effective Communication
What you need to know first
No or Level 1 qualifications (for Level 2)
Over 16 years old
What sort of industry will this job lead to
Retail
Sales
Customer Service
Business
Future employment opportunities might be
Retail sales assistant
Customer service representative