Retail & Customer Service (Level 2 and Level 3)
Sales & Marketing
A course by
MSL Training
Gain essential skills for employment in retail and customer service industries. Learn practical sales, communication, teamwork, and business skills through hands-on activities and real-life projects.
FREE COURSE
NZ$0
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Free for real. No catch, just your next step waiting.
NZQA Level 2 Certification
Entry
1
2
3
4
5
6
7
8
9
10
Core skills this course teaches
Gain Retail and Sales Experience
Develop practical experience in retail and sales environments, including running projects like a pop-up shop.
Provide Excellent Customer Service
Learn skills in customer interaction, handling inquiries and complaints, and ensuring customer satisfaction.
About This Course
This course provides foundational and advanced training for those interested in retail, sales, and customer service. It covers customer interaction techniques, professional presentation, sales and marketing practices, business skills, and workplace readiness. The training is practical, includes pop-up shop projects, field trips for work experience, and is designed for students new to the field or returning to study.
Course Content
- Retail & Sales Experience
- Customer Interaction & Service
- Professional Presentation
- Health & Safety Awareness
- Practical & Transferable Life Skills
- Marketing & Business Skills
- Pop Up Shop Project
- Soft Skills & Career Preparation
- Employment Preparation
- Teamwork
- Problem Solving
- Effective Communication
Entry Requirements
No or Level 1 qualifications (for Level 2)
Over 16 years old
Build towards these roles
Retail sales assistantCustomer service representativeSales support rolesStore assistant
Build skills in these industries
RetailSalesCustomer ServiceBusiness
