Conflict Resolution
Self Development
A course by
Wintec
A workshop designed to provide skills and strategies for managing conflict situations to improve relationships and productivity in various environments.
NZ$518
inc GST
Enquire about international pricing
Core skills this course teaches
Understand conflict fundamentals
Learn what conflict is, its various types, stages and how to avoid escalation.
Apply conflict resolution strategies
Develop skills to manage and resolve conflicts effectively using appropriate resolution styles and intervention tactics.
About This Course
This workshop provides valuable skills and strategies to help you navigate through conflict with a view to achieving improved relationships while preventing damaging escalation and tainted reputations. Learn how to minimise stress and costly outcomes of unresolved conflict. Topics include understanding conflict types, stages, resolution styles, self-awareness, communication skills, intervention strategies, and leveraging conflict as an opportunity for growth.
Course Content
- What is conflict?
- What is conflict resolution?
- Defining conflict behaviours and processes for resolution
- Overcoming barriers and avoiding misunderstandings
- The importance of Communication and Body language in resolving conflict
- Building rapport
- Positive intent
- Facilitation and coaching techniques
- Dealing with heightened emotions
Build towards these roles
Conflict Resolution SpecialistHuman Resources ProfessionalTeam LeaderManager
Build skills in these industries
BusinessManagementHuman Resources
