Conflict Resolution
Self Development
A course by
Wintec
A workshop designed to provide skills and strategies for managing conflict situations to improve relationships and productivity in various environments.
In-person study
Face-to-face learning in a physical classroom setting
Hamilton, Hamilton
This course requires 8 hours per week
Core skills this course teaches
Understand conflict fundamentals
Learn what conflict is, its various types, stages and how to avoid escalation.
Apply conflict resolution strategies
Develop skills to manage and resolve conflicts effectively using appropriate resolution styles and intervention tactics.
Enhance communication skills
Gain effective verbal and non-verbal communication techniques essential for conflict resolution.
What You're Signing Up For
This workshop provides valuable skills and strategies to help you navigate through conflict with a view to achieving improved relationships while preventing damaging escalation and tainted reputations. Learn how to minimise stress and costly outcomes of unresolved conflict. Topics include understanding conflict types, stages, resolution styles, self-awareness, communication skills, intervention strategies, and leveraging conflict as an opportunity for growth.
Course Content
- What is conflict?
- What is conflict resolution?
- Defining conflict behaviours and processes for resolution
- Overcoming barriers and avoiding misunderstandings
- The importance of Communication and Body language in resolving conflict
- Building rapport
- Positive intent
- Facilitation and coaching techniques
- Dealing with heightened emotions
What sort of industry will this job lead to
Business
Management
Human Resources
Future employment opportunities might be
Conflict Resolution Specialist
Human Resources Professional
Team Leader