Winning With Customers – Online Certificate
Travel & Tourism
A course by
The International Travel College of NZ (ITC)
An interactive, self-paced online course developing customer service and selling skills for the travel and tourism industry, culminating in an ITC Certificate of Completion.
NZ$139
inc GST
Enquire about international pricing
NZ$139
inc GST
Enquire about international pricing
Core skills this course teaches
Master industry-specific customer service and selling skills
Gain a dual advantage with customer engagement and sales skills tailored for the travel and tourism sector.
Apply practical skills in real-world situations
Participate in exercises and scenarios to ensure immediate workplace application of customer interaction competencies.
What You're Signing Up For
Winning With Customers is a flexible online certificate course designed for those seeking to gain or enhance customer service and selling skills, especially for travel and tourism roles. The curriculum includes practical exercises, real-world scenarios, and up-to-date content focused on exceeding customer expectations and fostering loyalty. This course is ideal for those starting out or wanting to advance in customer-facing roles in the sector.
Course Content
- Customer service principles for travel and tourism
- Combined customer service and selling skills
- Practical exercises on customer interactions
- Sales scenario simulations
- Techniques to exceed customer expectations
- Strategies to build customer loyalty and retention
- Professional development in customer service and sales
- Current industry trends and best practices
- Quizzes and final assessment
Find these employment opportunities
Customer service roles in travel and tourismSales positions in tourism, travel, or other service sectorsGeneral customer-facing roles
