Winning With Customers – Online Certificate
An online, flexible course focused on equipping students with essential customer service and sales skills tailored to the travel and tourism industry, with practical exercises and current best practice content.
NZ$139
inc GST
Enquire about international pricing
Core skills this course teaches
Develop combined customer service and sales skills
Gain combined customer service and sales skills tailored to the travel and tourism industry, increasing value as a prospective employee.
Apply practical customer service techniques
Use practical exercises and scenarios to respond to real-life customer interactions.
About This Course
This dynamic ITC Online course teaches industry-specific customer service and selling skills, preparing students for customer-facing roles in travel and tourism. With practical interactive exercises and real-world scenarios, participants will learn to exceed customer expectations and foster retention. Designed by industry experts, the course is suitable for those starting out or seeking to upgrade their skills, offering total flexibility and unrestricted online access for 90 days. Completion earns an ITC Certificate of Completion.
Course Content
- Customer service skills for travel and tourism
- Industry-specific selling techniques
- Interactive customer interaction scenarios
- Sales scenarios and conversion
- Exceeding customer expectations and retention strategies
- Transferable professional development skills
- Up-to-date industry trends and best practices
- Practical, hands-on exercises
- Quizzes and final assessment
Build towards these roles
Travel ConsultantCustomer Service RepresentativeSales AssistantTourism Operations Staff
Build skills in these industries
Travel & TourismHospitality & ServicesSales & Marketing
