New Zealand Certificate in Tourism (Level 3)
Travel & Tourism
A course by
NorthTec
Gain foundational skills to begin your career in the tourism industry with this six-month qualification covering airline reservations, accommodation, foreign exchange and travel insurance, applicable to both domestic and international markets.
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Interested in this course? Enquire now for Domestic & International pricing
Core skills this course teaches
Understand tourism industry operations
Gain knowledge of key operations and systems in the tourism industry, including airlines, accommodation, and travel agencies.
Develop customer service proficiency
Learn effective strategies for delivering excellent customer experiences in the tourism sector.
About This Course
This certificate is the first of two consecutive qualifications, providing essential theory and practical activities to prepare students for employment in the travel and tourism sector. Students explore airline systems, accommodation packages, foreign currency, travel insurance, and the roles across tourism, with a focus on customer service and workplace readiness. Learning includes field trips, guest speakers, roleplays, and site visits, immersing you in the contemporary tourism sector. Extensive careers support and industry advice are incorporated, positioning graduates for a variety of entry-level roles in Aotearoa New Zealand’s vibrant tourism industry.
Course Content
- Airline reservations systems
- Accommodation packages
- Foreign exchange systems
- Travel insurance
- New Zealand and international tourism markets
- Destination geography
- Customer service
- Cross-cultural communication
- Travel requirements and documentation
- Field trips and site visits
- Guest speakers
- Roleplays and practical activities
- CV writing workshops
- Tourism workplace visits
Entry Requirements
Be at least 16 years old at programme commencement.
Build towards these roles
Tour guideHotel/Motel managerHotel service managerHotel operations managerBar managerTravel agent/adviserTravel brokerTravel and information consultant
