Certificate in Tourism (Aviation, Tourism and Travel) (Level 3)
Launch your career in travel and tourism with this Level 3 certificate. Build customer service, communication, and industry knowledge for entry-level roles across tourism, travel, and aviation sectors.
NZ$6,710
inc GST
Enquire about international pricing
Core skills this course teaches
Develop customer service and communication competence
Build effective customer service and communication skills to interact confidently with clients and colleagues in tourism environments.
Understand tourism industry structures
Gain foundational knowledge of New Zealand’s tourism sector, including how companies and supply chains operate.
About This Course
This Certificate in Tourism (Aviation, Tourism and Travel) (Level 3) offers an ideal start for students aspiring to work in the travel and tourism industry. The 16-week programme covers essential customer service and communication skills, knowledge of New Zealand and international tourism destinations, industry workplace practices, and an introduction to the structure and operations of the NZ tourism industry. Classes are small with flexible scheduling options, and the programme prepares students for a variety of entry-level roles within the sector.
Course Content
- Customer service and communication skills
- Teamwork, timelines, and legislative compliance in the workplace
- Tourism destination knowledge (New Zealand and international)
- Structure and operations of the NZ tourism industry
- Accommodation and transport within NZ tourism
Entry Requirements
Applicants must be 16 or over and have achieved a minimum of NCEA Level 1, or demonstrate suitable literacy and numeracy skills.
Special admission may be granted to applicants aged 20 and over with no formal qualifications, on evidence of relevant prior learning and work experience.
Build towards these roles
Tourism Ticket Sales AgentAttraction AssistantReservation ConsultantVisitor HostBooking AssistantRental Vehicle OperatorFront Desk AdministratorTravel Agency AssistantCustomer Service Representative
