New Zealand Certificate in Travel (Level 4)
Travel & Tourism
A course by
SIT
Equips graduates with the skills and knowledge needed to work as junior consultants in travel-related businesses, providing customer service, travel product advice, and sales in the travel industry.
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NZQA Level 4 Certification (60 Credits)
Entry
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Core skills this course teaches
Provide quality customer service
Demonstrate the ability to present information orally and offer customer-focused service relevant to the travel industry.
Apply workplace practices
Collaborate as part of a team, understand and apply workplace legislation relevant to travel operations.
About This Course
The New Zealand Certificate in Travel (Level 4) is designed to prepare students for junior consultancy roles in the travel and tourism sector. The programme covers areas such as customer service, travel industry systems, workplace practices, travel regions and geography, enabling graduates to deliver professional product advice and sales support within travel-related businesses.
Course Content
- Customer Service: Oral presentation, ground terminology and products, relationship building, selling tools, travel products
- Workplace Practices: Relevant legislation for the travel industry, teamwork and collaboration
- Travel Regions and Geography: Reservations for cruises and tours outside NZ, UK and Eire as tourist destinations, European tourist destinations
- Travel Industry Operational Systems: International air travel regulations, airline terminology, computer reservation systems, financial operations, world travel geography
Entry Requirements
School leavers: 10 credits at Level 1 NCEA in both literacy and numeracy
Three years minimum secondary education
Build towards these roles
Junior consultant in a retail or wholesale travel business
Build skills in these industries
TravelTourismCustomer ServiceSales
