Certificate in Hotel Operations Management
Travel & Tourism
A course by
The Career Academy
Earn an industry-recognised certificate in hotel operations management and develop essential skills for managing hotels, including front desk operations, staff management, guest services, and hospitality business controls. Delivered fully online with exceptional tutor and career support.
NZ$892
inc GST
Enquire about international pricing
Core skills this course teaches
Understand Hotel Operations
Gain a holistic understanding of how hotels operate, including effective management of reception, housekeeping, food services, and guest relations.
Manage Staff and Workplace Organisation
Learn techniques for managing staff, resolving grievances, and organising operations for maximum efficiency.
About This Course
This comprehensive certificate prepares students for a career in hotel operations management by covering key areas such as hospitality management, staff management, workplace organisation, control systems, customer service, food service, and facility management. The program is industry-accredited and includes practical skills complemented by career coaching and tutor support. Suitable for those aspiring to enter or advance in the hospitality and hotel sector.
Course Content
- Scope & Nature of Hotel Management
- Organisation of the Workplace
- Staff Management
- Control Systems in Hotels
- Front Desk Management
- Servicing Rooms & General Cleaning
- Building & Facility Management
- Activities Management
- Food Service in Hotels
- Public Speaking and Communication (phone and online)
Build towards these roles
Front Office SupervisorGuest Services CoordinatorReservations OfficerHousekeeping SupervisorFood & Beverage Attendant (Entry)Hotel Reception LeadFacilities Operations AssistantEvents & Banqueting CoordinatorDuty Manager (Small Property)Hospitality Services Officer
The Career Academy is here to transform your future. As an internationally recognised online education provider, they partner with industry to deliver courses that are practical, flexible, and designed to get results. With expert tutors, a 4.8/5 star student rating, and graduates in New Zealand, Australia, Ireland and the UK, The Career Academy has already helped over 25,000 learners each year gain the skills, confidence, and qualifications to take their next step. You could be next.
