Certificate in Hotel Operations Management
Travel & Tourism
A course by
The Career Academy
A comprehensive online certificate providing the skills and industry knowledge needed for entry-level roles in hotel operations and hospitality management, covering key areas such as front desk, housekeeping, staff management, and guest services.
NZ$925
inc GST
Enquire about international pricing
Core skills this course teaches
Understand hotel operations and management
Gain knowledge of the day-to-day running and organisation of hotels, including quality, labour, and material controls.
Develop staff and guest management skills
Learn how to lead hotel staff, manage workplace organisation, and handle customer complaints and staff grievances effectively.
About This Course
The Certificate in Hotel Operations Management from The Career Academy equips you with practical, real-world hotel operations and management skills, including quality, sales, labour utilisation, customer service, and facility maintenance. Accredited by leading industry bodies, the qualification is designed for those seeking to launch or progress their careers in the hospitality sector. The course is 100% online, with unlimited tutor support and flexible payment options, and prepares graduates for a variety of hospitality roles with recognised industry accreditation.
Course Content
- Scope & Nature of Hotel Management
- Organisation of the Workplace
- Staff Management
- Control Systems in Hotels
- Front Desk Management
- Servicing Rooms & General Cleaning
- Building & Facility Management
- Activities Management
- Food Service in Hotels
- Customer Service
- Handling Complaints and Staff Grievances
- Public Speaking and Communication (phone and online)
Build towards these roles
Front Desk ReceptionistGuest Services OfficerReservations AgentHousekeeping SupervisorHotel Operations AssistantConcierge AssistantNight AuditorBanquets CoordinatorHospitality TraineeDuty Manager AssistantHotel Manager
The Career Academy is here to transform your future. As an internationally recognised online education provider, they partner with industry to deliver courses that are practical, flexible, and designed to get results. With expert tutors, a 4.8/5 star student rating, and graduates in New Zealand, Australia, Ireland and the UK, The Career Academy has already helped over 25,000 learners each year gain the skills, confidence, and qualifications to take their next step. You could be next.
